Montblanc update

My Montblanc Marlene Dietrich Roller Ball Pen is on its way back to Hamburg in Germany to get repaired after its sapphire dropped out!

I popped by the boutique to enquire on the status of the product as there was no updates from Montblanc for at least 2 weeks. The staff were friendly enough to call their HQ and find out the status for me and I was told that as their HQ staff were very very busy, they did not have time to call me...

Thus, I will have to wait for 3 months before my Montblanc pen actually arrives back to me. I wonder if they know that companies like FedEx and UPS exists. If it really requires 3 months to be repaired, they should really have plenty of repair jobs to be done there... so does that mean that there are a lot of defective goods?

I guess I am really going to stay off this brand for some time!