A genuine case of mistake?

Well, the title for this post is because, recently, I was buying some gifts for my colleagues farewell party. Stepped into this shop belonging to a local jewellery retail chain, looked at some options they had, and made the purchase.

However, when I went back home, I realized that there was a difference in pricing - between what I was charged and what was advertised in their promotional material!

Sent an email out..

Awaiting their reply...

Shall see if their service levels are as good as what they claim and even endorsed by the Singapore Service Star!