The outlet staff handled the matter well and immediately took action by sending the pen and the warranty card to their local office for analysis.
Was also told that the repairs if done locally, would take about 3 weeks. If done back in Montblanc Germany, it could take 3 months or even 4 months...
I am so glad, I do have other pens to use in the mean time..
Anyway, the staff gave me a book about the watch collection from Montblanc:
Interesting pictorial book.. but at this point of time, I shall not think of whether to get a Montblanc watch, lest I end up with dropping/faulty parts again!
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